Warranty & Support

Warranty Coverage by Series

Deyson products are warranted against manufacturing defects under normal playing conditions for the following periods from the date of confirmed purchase:

What Is Covered

The warranty covers defects in materials and workmanship, including:

• Keyholing or cracking around the bell hole due to casting defects
• Uneven alloy composition causing abnormal tonal inconsistency
• Finish delamination, peeling, or discolouration not caused by normal use
• Structural integrity failures under normal playing conditions

What Is NOT Covered

The warranty does not cover:

• Cracks, splits, or fractures caused by excessive striking force or incorrect technique
• Damage from overtightening or improper stand mounting (mounting hardware should be properly cushioned)
• Damage from dropping, mishandling, or transport without protective casing
• Normal surface wear, oxidation, or patina from regular use
• Cosmetic scratches from drumstick contact under normal playing
• Damage caused by exposure to extreme temperatures or corrosive environments

Important Notes on Cymbal Care

Cymbals are precision acoustic instruments that perform best and last longest when used correctly. A few critical practices:

• Always mount cymbals with appropriate felt washers and sleeve protection above and below
• Never overtighten the wing nut — cymbals must be free to swing slightly when struck
• Avoid striking at extreme angles (parallel to the cymbal surface), which concentrates stress at the bell
• Store in protective bags or cases when not in use

How to Make a Warranty Claim

To submit a warranty claim:

1. Email support@deysongear.com with the subject line: Warranty Claim — [Your Order Reference]
2. Attach clear photographs of the defect from multiple angles
3. Include a brief description of the issue and when it first appeared
4. Include your original order confirmation or purchase reference

Our support team will review your claim and respond within 5 business days. If the defect is confirmed as a manufacturing issue, we will arrange a replacement unit.

Limitation of Warranty

This warranty gives you specific legal rights and you may also have other rights which vary by location. Deyson's liability under this warranty is limited to repair or replacement of the defective product and does not extend to incidental or consequential damages.

The warranty is non-transferable and applies only to the original purchaser of the product.

Contact Support

For warranty claims, general support questions, or product care guidance, contact us at support@deysongear.com. You can also visit our FAQ page for quick answers to common questions.